Introduction to Al Fursan Travel Agent
Al Fursan is a travel agent in the Kingdom of Saudi Arabia and provides a comprehensive range of services to both domestic and foreign travelers. The company was created in 2018 with the objective of providing convenient, reliable, affordable, and accessible travel support for its customers. It currently has offices in four regions, all within the Saudi Arabian territory. This travel agent provides a wide range of services including booking airline tickets, hotel reservations, car rentals, trekking excursions, sightseeing tours, visa assistance, and more.
Features and Services
Al Fursan has an extensive network of local and international partners, allowing them to offer travel services all around the world. The company has various packages available for both group and individual travelers. For example, the company offers exciting holiday packages to some of the most sought-after destinations around the globe such as Europe, Africa, the Middle East, and other countries. It also provides authentic Hajj and Umrah services.
Al Fursan believes in providing the highest quality services and customers’ satisfaction, and so it has employed a team of experienced tour operators, travel consultants, and tour guides to serve its customers in a professional way. All of the company’s employees are highly trained and certified so that they can easily help their customers get the best out of their travel experience.
Local Presence
The company has the biggest presence in Saudi Arabia – a local office in each of the four regions. These offices are staffed with knowledgeable and experienced personnel who can provide assistance on all aspects of the travel process, including booking tickets, making travel arrangements, handling requests, and more. In each region, one of the staff members speaks English, French, and Arabic. This way, customers can get assistance from anywhere in the country.
Furthermore, the company has a loyalty program, in which new customers can sign up for points or rewards. They can thereafter collect their points whenever they travel with Al Fursan and use these points to get discounts on future trips.
Promotions and Offers
Al Fursan offers multiple promotions for group travelers, ranging from discounts on airline tickets to accommodations at partner hotels. The company also provides discounts on car rental and tour guides, and offers free sightseeing tours for its customers. In addition, Al Fursan is constantly rolling out new travel packages and discounts to entice people to use their services. Furthermore, customers can access the company’s website and look up the latest offers and promotions.
The company also runs in-store promotions, which can be found on Visohana, a discount platform that allows users to get huge discounts at partner stores. Visohana can be downloaded from the Google Playstore or the Apple App Store, and customers can easily avail special discounts through the platform.
Technologies Used by Al Fursan Travel Agent
Given the importance of technology in the travel industry, Al Fursan has invested in advanced IT systems and processes to provide its customers with the best possible experience. The company has integrated its technology with travel APIs, allowing them to offer quick and reliable services. This ensures customers can make bookings and reservations effortlessly and in an organized manner.
Furthermore, the company has developed its own website and app, which customers can access using their smart devices. Through the app and website, customers can access services and offers, book flights, check availability and prices, track their bookings, and contact customer service. The website and app are both user-friendly, and customers can easily manage and track their bookings, as well as access special offers.
Online Payment
Al Fursan understands that travellers today want the convenience of booking trips and tickets online, and they offer a secure payment platform to make transactions. Customers can use their debit or credit cards to make payments on the website or app, and the company has implemented advanced security measures to safeguard all transactions.
Furthermore, the company utilizes encryption technology for its payment gateway, so customers can make fast and secure payments on their devices. Customers can also receive paperless confirmations or printed tickets for their bookings, as per their preference.
Customer Support
Al Fursan Travel Agent is committed to providing excellent customer service, as evidenced by their team of experienced staff. Customers can contact the company through their website or app to inquire about services, or get assistance for their bookings. The company also runs a dedicated customer support helpline that travelers can access in case of any inquiries or issues.
The customer service team is available 24/7 and they are knowledgeable and efficient. They can be reached via social media, email, and phone, as well as through the website and app. The team is committed to providing timely responses and support to their customers, and they are also available to answer questions, provide guidance and advice, and more.
Al Fursan’s Environmental Commitment
Al Fursan Travel Agency is committed to doing its part to reduce its environmental impact, and they are taking several measures to reduce their carbon footprint. The company has implemented a range of initiatives to reduce its environmental impact, such as using recyclable materials for packaging, eliminating the usage of single-use plastics on their trips, and promoting the usage of alternative energy sources.
The company also works with its partners to promote sustainable travel and to reduce the negative consequences of tourism on the environment. Furthermore, the company has invested in energy-efficient systems, solar panels, and other renewable energy solutions to offset their Carbon Dioxide emissions.
Awards and Recognition
Since its establishment, Al Fursan Travel Agency has earned the recognition and loyalty of its customers. The company has been awarded a number of accolades, including the Saudi Tourism Excellence Award in 2019 and the Excellent Service Quality award in 2020. In addition, the company has been featured in multiple newspapers and magazines, showcasing its commitment to quality and customer satisfaction.
The company has also been given the 2017 Best Travel Services Provider award by the Saudi Government. By winning the award, the company has proven its reputation for providing an outstanding level of service, and commitment to the highest standards of quality.
Delivery of Its Services
Al Fursan Travel Agency understands the importance of providing a seamless customer experience, and they have worked hard to ensure they deliver quality services. The company has put in place processes to ensure customer satisfaction, such as providing cost-effective fares and packages, efficient and friendly customer service, and reliable and secure online payment methods.
The company also takes customer feedback into account and regularly reviews its services. They offer comprehensive and clear terms and conditions, so customers can make informed travel decisions. Moreover, they have a strict policy when it comes to canceling, rescheduling or refunding bookings.
Conclusion
Al Fursan Travel Agency is a modern and innovative travel agency in Saudi Arabia that offers a wide range of services, from booking tickets to arranging accommodation and tours. The company is committed to providing convenient, reliable, and affordable travel support for its customers. In addition, its dedication to customer service and commitment to the environment have ensured that the company has earned the recognition and loyalty of its customers.
